Build
Once we have completed a detailed analysis of your corporation’s goals and needs and have designed the structure of your outbound business to business (B2B) calling program, we will build a customized program for your company.
Building the program properly will prevent most potential issues that might otherwise occur during the implementation of the program. This results in a smooth and streamlined process maximizing your return on investment (ROI) by preventing wasted time and dollars.
- Which sources will be the most effective for creation of this list?
- Will the use of an on line calendar program be necessary?
- When do you want the program to begin?
- Is this going to be a one-time program or an on-going program?
- Are there any international prospects?
- Are the telemarketing sales representatives (TSR’s) required to have any special licenses?
- Do we need the TSR’s to speak a foreign language?
- How many targets should be contacted within each company?
- Is assistance with script development required?
- Will a confirmation call be desired to confirm tentative appointments?
- What will the Lead/ Appointment Qualification questions be?
- How many TSR’s will the call center need for the program?
- How many hours of training will be needed for the TSR’s?
- What type of Information Services work will be needed to design desired forms?
- Will assistance with cleansing of the list be needed?
- What will the performance operating goals and acceptable variances be?
